Privacy Policy

1. Introduction

Spinaljoint Pty Ltd (ABN 54 182 643 209) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and interact with our services.

2. Information We Collect

From Contact Forms: When you submit our contact form, we collect your name, email address, and message content. This information is used to respond to your enquiry and provide information about our programmes.

Automatically Collected: Our website collects certain information automatically, including IP address, browser type, pages visited, and time spent on site through cookies and analytics tools (Google Analytics).

Cookies: We use cookies to remember your preferences, track analytics, and deliver personalised content. See our Cookie Policy for details.

3. How We Use Your Information

We use collected information to: respond to your enquiries, send educational materials and programme information, improve our website and services, comply with legal obligations, and analyse website usage patterns through Google Analytics.

We do not use your information for marketing purposes without your explicit consent (which you can provide via cookie settings).

4. Legal Basis for Processing (GDPR Compliance)

Consent: Where you've provided it (e.g., contact form, cookie consent).

Legitimate Interests: To improve our services and website functionality.

Legal Obligation: To comply with Australian privacy laws and financial regulations.

5. Third-Party Services

Google Analytics: We use Google Analytics to track website usage. Google processes anonymised data according to their privacy policy.

Google Ads Conversion Tracking: We may track conversions from Google Ads campaigns to measure advertising effectiveness.

Google Maps: Our contact page embeds Google Maps for location display. Google may collect location data according to their terms.

These third parties have their own privacy policies, and we're not responsible for their practices.

6. Your Rights

Access: You can request access to the personal information we hold about you.

Correction: You can request that we correct inaccurate information.

Deletion: You can request deletion of your personal information (subject to legal retention requirements).

Portability: You can request a copy of your data in a portable format.

Objection: You can object to certain types of processing.

Withdraw Consent: You can withdraw cookie or marketing consent at any time via our cookie banner.

To exercise these rights, contact us at info@spinaljoint.world.

7. International Data Transfers

Your information may be processed by Google (USA) for analytics and advertising purposes. These transfers comply with applicable privacy laws.

8. Data Retention

We retain contact form submissions for up to 2 years to respond to enquiries and improve our services. Analytics data is retained for up to 24 months. You can request deletion at any time.

9. Security

We implement reasonable technical and organisational measures to protect your personal information. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it promptly.

11. Cookie & Consent Mode

We use Google Consent Mode v2 to respect your cookie preferences. By default, all non-essential cookies are disabled until you consent. See our Cookie Policy for full details.

12. Privacy Complaints

If you have concerns about our privacy practices, please contact us at info@spinaljoint.world. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

13. Policy Updates

We may update this Privacy Policy occasionally. Changes will be reflected with an updated date at the top. Continued use of our site indicates acceptance of changes.

14. Contact Us

Email: info@spinaljoint.world
Address: Level 3, 127 Pitt Street, Sydney NSW 2000, Australia
ABN: 54 182 643 209